Shipping policy

  1. Order Processing Time
    We strive to process and ship all orders within 1–6 business days after the order is confirmed
    Orders placed on weekends or holidays will be processed the next business day.
  2. Shipping Methods and Carriers
    We partner with reliable third-party shipping carriers to ensure timely delivery. Available shipping methods depend on your location and selected shipping options.
  3. Shipping Costs
    - Shipping charges are calculated based on the delivery address and the size/weight of the order.
    - You will see the shipping cost at the time of checkout before completing your purchase.
  4. Delivery Time
    Delivery timelines may vary depending on your location and the shipping carrier. Typically, you can expect your order to be delivered within 7-15 business days after dispatch, depending on the shipping method chosen and the destination.
  5. Tracking Your Order
    Once your order is dispatched, you will receive an email with a tracking number. You can use this tracking number to check the status of your shipment.
  6. International Shipping
    Currently, we offer shipping within India and may provide international shipping in select locations. International shipping may incur additional shipping fees and take longer than domestic orders.
  7. Customs & Import Duties
    For international shipments, the recipient is responsible for any customs duties or taxes imposed by the destination country. These fees are beyond our control and are not included in the shipping cost.
  8. Shipping Restrictions
    We currently do not ship to certain regions. If your address is not eligible for shipping, you will be notified during checkout.
  9. Shipping Issues
    In case of any issues with the delivery (delayed delivery, missing packages, etc.), please contact us at hilushofficial@gmail.com within 5 business days of the estimated delivery date.